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An Introduction to All About Plumbing


Video Transcription

Jeremy: Hey guys, I’m Jeremy Ashburn. I’ve got to Alex Wilson with me with All About Plumbing & Septic. You guys are a local septic and plumbing company. Let’s talk about your background because, quite often, when people call a plumbing company, they’re wondering what kind of company they’re calling.

Alex: Okay. Sure. We started about eight years ago as a family business. I own the business with three of my sons. Actually, one of my son’s is a plumber and I have a business background and been in business all my life. And two of my other sons had business backgrounds. Basically, there’s a lot of plumbers out there who are good plumbers, but not good businessmen.

That’s the difference between All about Plumbing and other companies. Myself and two of my sons run the business and my other son he takes care of running the plumbing division and keeping up with our plumbers. So, not only we do we have the business side, but we also have the plumbing experience.

And it works out really well because a lack of experience is one of the biggest problems with the service industry. You might be good at what you do. You might be a great plumber, but they’re not good businessmen. Quite often, other plumbing companies run into problems when they try to grow.

Taking care of customers is the key as you grow. You get more requests and have to take care of more and more of your customers. So, you have to grow your business and give same say service to your customers like they deserve and service your newest customers as well.

Jeremy: Well, thanks a lot for explaining your background. If anyone has any questions, you can call All About Plumbing and Septic at 828-778-2425 or go to to learn more.

Water Heater Testimonials

Water Heater

Water Heater’s Need To Be Serviced Regularly.

When your water heater stops working or start leaking, you’ve got an emergency on your hands. This is the type of emergency that can’t wait. Call All About Plumbing & Septic for same day, fast, and professional water heater service. We service all water heater brands, including AO Smith, Rheem, State, and Bradford White.

We appreciate your feedback! Here are a few most recent testimonials from water heater jobs.

Maureen Brandner Muller

What a breath of fresh air! My hot water heater is acting up and Evan came out to inspect. He is the water heater whisperer!! He assured me that it is a contained unit and that if it throws codes he will diagnose and even call the manufacturer to check all component parts. He also said that parts can be replaced before the entire unit has to be replaced. I so appreciate the honesty because he could have easily told me that it needed replacement and I would not have known the difference. And I was not charged for the call! These guys are the best!

Our Response: Thank you for taking your time to review Evan’s recent service. I know you are selling your home and needed the water heater checked out quickly to ensure your buyers have a functioning plumbing system. I am glad to hear that your water heater was working properly when Evan arrived and no major repairs were needed. We never charge to come out and take a look at any plumbing issue. I hope you don’t have any more trouble with your plumbing system. If you do don’t hesitate to give us a call at anytime. We are always open. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager

George Martin

Came at agreed time, very professional, replacement was at agreed on price. Water heater replacement.

Our Response: Thank you for taking your time to review Carl and Mike’s recent service. We pride ourselves in only offering the most professional and best quality repairs in our market. I know your new water heater will serve you great. Carl is a true master of his craft and is an expert at all types of water heaters. If ever you have any issues or concerns don’t hesitate to give us a call. We stand behind all of our work 100%. I really appreciate you kind words and business!! Caleb Wilson, Operations Manager

Phill Layton

Got into a panic mode yesterday due to a leaking line on our water heater. My wife remembered seeing the new building for All About Plumbing close to where we live. This was our first experience with them. We got their number and elated to talk to a person on the first call instead if a recorded message. We explained our plight and they put us down for service promptly. As promised a fine young man knocked on our door. Brandon was pleasant, curteous and enthusiastic about helping us with our problem. Brandon explained in detail about his game plan and quoted us a very rare and reasonable price to do the job. He immediately went to work and it seemed like just a few minutes went by before he was finished. He’s work was masterful. Very neat job! Brandon is a credit to not only his procession but a shining star for your company. Will we do business in the future if necessary? Most definitely. We will and already have referred All About Plumbing and especially Brandon to others. Deepest gratitude

Our Response: Thank you for taking your time to review Brandon’s recent service. We did just move to Mills River right on the Buncombe county line and I am glad to hear we are helping our neighbors. We service 5 counties in our area and we are always open to help with any plumbing or septic emergency. I will be sure to pass you great review on to Brandon. I am proud to have him on board with our family company and I know you will never be disappointed in his service. He is a true plumbing professional and even on his worst days he is still a master at his craft. I hope you don’t have any future plumbing issues, but we are always here to help. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager

Cheryl B.

Tony did an excellent job replacing my hot water heater. Fantastic! All About Plumbing was incredibly professional and knowledgeable! They did exceptional work!

Our Response: Thank you for taking your time to review Tony’s recent service. He is a true asset to our company and I know you will never be disappointed in his services. If ever you have another issue don’t hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager

Amy Congdon

Brandon Cheney just finished installing my new water heater and he was fantastic! He was knowledgeable in his profession, extremely courteous and solicitous. He is a great asset to your team and I am happy to recommend to my family and friend!

Business Response: Thank you for taking your time to review Brandon’s recent service. I couldn’t agree with you more. Brandon is a true asset to our family business and I couldn’t be happier with your kind words. We strive to only offer professional and quality workmanship. If ever you need our services again don’t hesitate to give us a call at anytime and ask for Brandon. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager

Tom S.

Descale tankless water heater. Install whole house filter. Install shut off valve. Install sediment filter. Arrived early, brought all parts. Started with shut off valve. Installed whole home filter, sediment filter. Excellent job. Very knowledgeable. Friendly good personally. Very patient with me.

Ben Best

Daniel and Brandon were able to access and correct the problem with a leaking water heater in less than an hour. Courteous and professional -just all around good people who are great at their job. Thanks guys.

Our Response: Thank you for taking your time to review our recent service. I am glad we were able to get your plumbing system back up and working in a professional and timely manner. I really hope you don’t have any future plumbing issues, but don’t hesitate to give us a call at anytime. We are always here to help. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager

Learn About Our Services

Plumbing Tools

Call Us About Our Professional Plumbing Services.

All About Plumbing & Septic is a local, family owned and operated company. Our phones are always answered, and we offer 24-hour service with no overtime charges. Contact us today at 828-778-2425 for a free estimate and deal with a plumber you can trust.

Our skilled technicians really are “All About Plumbing & Septic,” with no job too big or too small for our staff. Whether your home is flooding or you’re looking for plumbing service for your commercial redesign projects, your property will be in working order in no time.

When it comes to local plumbing services and septic services in the greater Asheville and Hendersonville areas, All About Plumbing & Septic and Septic treats you like family. With free estimates on all plumbing work, they’ll honor their word, which is why they can say: “We stand behind everything we do.” —Alex Wilson

Septic Cleaning & Pumping

At All About Plumbing & Septic, we offer comprehensive septic services including cleaning and maintenance, control panel and sewage alarm installation, lift station pump service, and more.

Whether you need a new septic system or just a routine septic tank cleaning, the professionals at All About Plumbing & Septic can do that! Be sure to check out the septic coupons on our website! Call us today or book an appointment online!

24 Hour Plumbers

All About Plumbing & Septic and Septic has 24-hour plumbers available for water plumbing emergencies. That’s 24/7/365 service with no extra charge! Contact us for a fast response and professional fix for your plumbing problems. You’ll always reach a live person, not an answering machine.

Clogged Toilets

Toilet clogged? All About Plumbing & Septic will be happy to come out and fix your toilet and any other drain and pipe issues you may be experiencing, so you can get back to business! If your toilet is still clogged after following these steps, it’s time to call All About Plumbing & Septic!

Holiday Season Septic Repair

It’s December: we’ve made it past the day after Thanksgiving, one of the busiest days of the year for plumbers across Asheville and America. If you are like one of the two million plumbing customers in North Carolina who have a septic field outside their home, it’s possible this busy day at the bathroom has caused your system some septic damage too. It’s not only what you’re probably thinking, but also the abundance of pure animal grease dumped down the drain that adds to the tendency for the day after Turkey Day to be a nightmare for pipes across the nation. This additional ingredient can also be problematic for a city’s infrastructure, not just for a family’s home plumbing.


Overall, one of the biggest long-term factors in the health of a septic drain field is the management of grease. Usually, it takes a few decades for this kind of a problem to reach critical mass, before a drain field might, in the worst case scenario, need to be shifted to a new place on a customer’s land. You can imagine how holidays like Thanksgiving could acutely add to the buildup in a septic field. For this reason, just be sure to dispose of excess cooking grease, as well as leftovers, in the trash—not the sink! Your septic field has to deal with the gradual disposal of grease that is part of the normal cooking and waste cycle, so it’s best to practice responsible disposal on this and all days of the year. Considering that it would cost several thousand dollars to replace a drain field, it is not an eventuality you should wish to bring about any sooner than necessary.


As always, just be an alert homeowner and know what a healthy septic system looks like. Sewage should stay in the septic system. If you have a backup in the house, or see anything rising to the surface or smelling foul above your drain field, please don’t hesitate to call us at All About Plumbing & Septic for septic service in the Asheville, NC area.